Thank you for shopping at pryzano.shop. We hope every customer has a satisfactory shopping experience. If you are not satisfied with the product you received, you can apply for a return or refund according to the following policy:

I. Return Application Time

You can submit a return application within 30 days of receiving the product. Applications submitted after this period may not be processed.

II. Return Conditions

Products for return must meet the following conditions:

The product is in unused condition.

The original packaging and accessories are retained.

The product does not affect resale.

Valid order information or proof of purchase is provided.

If the product is damaged due to human error, misuse, or severe wear and tear not due to quality issues, a return may not be possible.

III. Damaged or Incorrect Products

If you receive a product with any of the following conditions, please contact us immediately:

The product is damaged.

The wrong product was received.

The product has obvious quality problems.

Please provide the order number and relevant photos. We will prioritize arranging a solution for you, including replacement or refund.

IV. Refund Process

Once the returned item is approved, the refund process will begin.

The refund will be returned to your original payment account.

The exact arrival time depends on the payment institution, generally 5–10 business days.

Original shipping costs are usually non-refundable unless the return is due to a product defect.

V. Return Method

Before sending the item back, please contact customer support for return instructions via the following email address:

Email: coltenclayton@pryzano.shop

Return Address: 958 LUCY GARRETT RD ROXBORO NC 27574 8800